Refund Policy

At WALLORA LIMITED, we are committed to delivering high-quality painting and wallpaper installation services to our customers. We aim to ensure you are completely satisfied with our services. However, we understand that there may be situations where a refund is requested. This Refund Policy outlines the conditions under which we will issue refunds.

1. Service Satisfaction Guarantee

We take pride in the quality of our work and offer a satisfaction guarantee. If you are not satisfied with the outcome of the service provided, please notify us within 2 days of project completion. We will review your concerns and take appropriate steps to resolve the issue, which may include corrections or adjustments to the work performed.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Cancellation Before Work Commences: If you cancel your booking before any work has started, you may be entitled to a full refund of any deposit or advance payment made. However, if materials have already been purchased on your behalf, the cost of materials may be deducted from the refund.
• Cancellation After Work Has Commenced: If you cancel after work has commenced, refunds will be issued at our discretion. You may be charged for any completed portion of the work and any materials purchased. No refunds will be issued for work already completed to a satisfactory standard.
• Unsatisfactory Work: If you believe the work completed is unsatisfactory, we will work with you to make the necessary adjustments. If after corrections you are still not satisfied, we may offer a partial or full refund depending on the extent of the dissatisfaction and the nature of the work performed.

3. Non-Refundable Items

The following items are non-refundable:

• Custom orders or specially requested materials purchased for your project.
• Completed work that has been signed off as satisfactory by the client.
• Any costs related to third-party services or materials provided that were necessary to complete your project.

4. Process for Requesting a Refund

If you are eligible for a refund, please follow the process below:

1. Contact Us: Send us an email at support@wallora.co.uk within 2 days of project completion explaining your reason for requesting a refund.
2. Review: We will review your request and assess the situation based on the information provided.
3. Response: We will notify you within 7 days of receiving your request whether you are eligible for a refund and, if so, the amount to be refunded.
4. Refund Issuance: If approved, refunds will be processed within 14 days of approval. Refunds will be issued through the same method of payment used for the original transaction unless otherwise agreed.

5. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of our services after any modifications will constitute your acknowledgment of the changes and your agreement to abide by the modified policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please feel free to contact us at:

WALLORA LIMITED
Trafford Park, Wharfside Way, Stretford, Manchester M17 1AW, United Kingdom
Email: support@wallora.co.uk