Privacy Policy

WALLORA LIMITED (“we,” “us,” or “our”) operates the website wallora.co.uk (the “Website”) and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our Website or use our services.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: This includes, but is not limited to, your name, email address, phone number, and postal address when you complete forms on our Website or contact us directly.
• Payment Information: When you book our services, we may collect payment details such as credit card information or bank details. Payment processing is handled securely by third-party payment providers.
• Technical Information: We may collect details about your visit to our Website, including your IP address, browser type, operating system, referral source, and pages viewed.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To provide and manage our painting and wallpaper installation services, including booking management, service delivery, and customer support.
• Communication: To contact you regarding your inquiry, booking, or to provide information about services that may interest you.
• Payment Processing: To process payments for services rendered and to handle refunds, where applicable.
• Improvement and Analytics: To monitor and improve our Website and services by analyzing visitor behavior and trends.
• Legal Compliance: To comply with legal obligations, such as tax regulations and contractual agreements.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party providers who assist us in delivering services (e.g., payment processors, contractors). These providers are required to protect your data and use it only for the specific services they provide.
• Legal Obligations: We may disclose your information if required by law, court order, or governmental regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owners.

4. Data Security

We take appropriate measures to ensure the security of your personal information. This includes:

• Encryption: Sensitive information such as payment details is encrypted during transmission using Secure Sockets Layer (SSL) technology.
• Access Control: Access to your personal data is restricted to authorized personnel only.
• Data Storage: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

Under data protection laws, you have the following rights:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to legal requirements.
• Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Objection: You may object to the processing of your data for direct marketing purposes.
• Data Portability: You can request that your data be transferred to another service provider.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

6. Cookies

We use cookies on our Website to enhance your browsing experience. Cookies are small files that are stored on your device and help us improve the functionality of our Website. You can manage or disable cookies through your browser settings; however, some parts of the Website may not function properly without cookies.

For more information, please refer to our Cookie Policy.

7. Third-Party Links

Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

WALLORA LIMITED
Trafford Park, Wharfside Way, Stretford, Manchester M17 1AW, United Kingdom
Email: support@wallora.co.uk